We offer exchange in sizes. If the ordered piece doesn’t fit you, please ship us the piece back with a small note of your size requirements.If the style doesn’t suit you, we can offer you a one-time use store credit voucher provided the piece is unworn and intact with all the tags and labels. Please note that shipping costs are non-refundable and will not account for the amount of the store credit voucher.
We will not entertain exchanges any later than a week. If you wish to return/exchange a piece, please send us a mail within 2 weeks of receiving your order. We will still accommodate on any alteration request that in come in later. Exchanges and returns will not be accepted for customised orders, that is length or minor alterations.
Please note that for our international customers, returns are not always possible due to logistic issues. This is because return shipments to India attract substantial duty/tax charges and more often than not are not able to cross logistical and customs hurdles and consequently, never reach back to us. For international returns, the duty/tax payment at port of entry in India is to be borne by the customer.
You will be responsible for paying for your own shipping costs for returning your item.
- Product(s) can be exchanged within 15 days from the date of purchase subject to
- Customer returned the product unused, unwashed, unaltered and it its original condition with all tags intact.
- The original invoice must be produced at the time of the exchange request.
- For all returns, providing an unboxing video is mandatory.
- The Company reserves the right to decide if the product is in the condition for exchange and such decision of the Company shall be final and binding.
- Custom/ Serviced products/made-to-order/finished product(s) cannot be exchanged. It includes stitching, alterations, fall, finishing etc.
- There is no guarantee that an identical piece of the exchanged product will be in stock.
- If payment is made by local cheque or DD/ Electronic Transfer, delivery of item(s) purchased will be made only after realization of the amount by the Company.
- Discounted/ SALE/Bargained product(s)/ Shawls cannot be exchanged/ returned.